These resources may include tangible investments like computer
hardware, software, data, networks and data centre facilities, as well
as the staff who are hired to maintain them.
Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and controlling, along with other aspects that are unique to technology, like software design, network planning, tech support etc.
The central aim of IT management is to generate value through the use of technology. To achieve this, business strategies and technology must be aligned.
IT Management is different from management information systems. The latter refers to management methods tied to the automation or support of human decision making. IT Management refers to IT related management activities in
organizations. MIS is focused mainly on the business aspect, with strong
input into the technology phase of the business/organization.
A primary focus of IT management is the value creation made possible
by technology. This requires the alignment of technology and business strategies.
While the value creation for an organization involves a network of
relationships between internal and external environments, technology
plays an important role in improving the overall value chain
of an organization. However, this increase requires business and
technology management to work as a creative, synergistic, and
collaborative team instead of a purely mechanistic span of control.
Historically, one set of resources was dedicated to one particular
computing technology, business application or line of business, and
managed in a silo-like fashion. These resources supported a single set of requirements and processes,
and couldn’t easily be optimized or reconfigured to support actual
demand. This led technology providers to build out and complement their product-centric infrastructure and management offerings with Converged Infrastructure environments that converge servers, storage, networking, security, management and facilities. The efficiencies of having this type of integrated and automated
management environment allows enterprises to get their applications up
and running faster, with simpler manageability and maintenance, and
enables IT to adjust IT resources (such as servers, storage and
networking) quicker to meet unpredictable business demand.